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WHAT'S YOUR RETURN POLICY

 

WHAT'S YOUR RETURN POLICY?

If your item is eligible for a return, you may request a return label within 30 days from the date of purchase via the My Order link. 

Any requests made after 30 days will not be accepted

*Non eligible returns include final sale, used, worn or altered items

 

Important Note:

  • We do not process direct exchanges; a new order will need to be placed for the desired item.
  • Final SALE items are not eligible for online or in-store return, refund, or exchange. *All items 40% off or more are FINAL SALE
  • Items returned must be in their original condition unused, unworn, unwashed, unaltered and with tags attached. Items not in this condition will not be accepted. Items which have been received damaged or defective can be returned.
  • Any shipping fee such as Express shipping will not be refunded
  • Face masks are not eligible for a return

REQUEST AN ONLINE RETURN (UPDATE)

  • On the website go to ‘MY ORDER’ 
  • Click on 'Create Return' button and complete the provided steps. An email will be sent to you with a pre-paid return label once your return is approved. This can take up to 72 business hours
  • Print (2) copies of the label, attach one outside the box and include one inside the box
  • Within 2 business days, drop off your package at your local FedEx ground drop-off center or call FedEx at 1-800-463-3339 to arrange a pick-up
  • For details on your refunds, please refer to the REFUNDS section (have a link)

 

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