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MACKAGE - HOW TO SUBMIT A WARRANTY CLAIM

HOW TO EVALUATE THE VALIDITY OF A CLAIM

  • Was the product purchased from an authorized retailer?
  • Do you have the original proof of purchase?
  • Does the damage appear to be attributable to defective materials or workmanship? 

If the submitted product is judged by Mackage to be defective, we will repair or replace the product. If we are out of stock or no longer carry that style or colour, we will contact you to replace the product with the closest possible style If the defect is not covered under warranty the product will be sent back as is.

HOW TO SUBMIT A CLAIM

Please complete the repair request on our website here.

Please note that shipping the coat to us will be at customer’s expense, however when shipping the coat back to you after the repair, we will cover the shipping costs.

Here is a list of information you will need to submit:

  • Reason for request (i.e. tear, missing button, etc)
  • Copy of your Original invoice
  • Product name (if available), Color and Size
  • Pictures of the product’s Full front & Full back and area(s) with an issue.
  • P.O. number (this small tag is sewn inside the product's inner seam near the fiber content label and is generally a 5-digit number).
  • Your complete contact information, telephone number and your shipping address.

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